Our Young Life Connections team has recently faced an unusually high volume of help requests, which has unfortunately extended our response times. We understand how frustrating this can be and sincerely apologize for the inconvenience. Providing timely, effective support is our priority, and we’re committed to improving. We’re pleased to share we have resolved most issues in our support queue and anticipate a return to normal response times this week.

As a reminder, here are the best ways to get help from our support teams:

• Young Life Knowledge is your go-to resource for answers and step-by-step instructions for common tasks and it’s available 24/7.
• This Contact Support page outlines the best methods to reach each of the Mission Services support teams, including email addresses and phone numbers.
• If you do not receive an answer immediately, that means analysts are busy on the phone helping others. You can leave a voicemail at any time, in which case, we will call you back as soon as we can.
• For non-urgent requests, we recommend sending an email or submitting an online help request directly from the Contact Support page.

Please note that we’ve temporarily suspended Live Chat and Schedule Time with an Expert in order to resolve the questions in the support queue. Live chat will be reinstated the week of October 28.

Looking ahead, the YL Connections team, Financial Services, and Human Resources have been working together on a unified support strategy designed to enhance your overall experience and elevate the quality of care you receive. We’re excited to share more details about these improvements in the coming weeks.

Thank you for your patience and continued trust.