If you need technical assistance with Young Life applications and systems, our YL Connections team (formerly known as the Help Desk) is ready to support you. We are committed to answering your questions and getting you back out into the world of kids. Here are some ways we can assist you:
1. Quick technical question? Check out our knowledge base – We’ve launched an online site called Young Life Knowledge where you can search for answers to your technical questions. Maintained by our support team, this database is your go-to resource for quick and accurate solutions. Make this your first stop for help.
2. Can’t find an immediate answer? There’s a chat for that – Integrated in Young Life Knowledge is our new online chat service, available from 8:30 a.m. to 5 p.m. MT. Connect with us during these hours for real-time assistance.
3. Need something a little deeper? Submit a request – For a thorough and timely response, submit an online help request. This method ensures your issue reaches our team of experts quickly so we can get you the response you need. Be sure to include any screen captures or specific examples.
4. Looking to learn something? Schedule time with an expert – Make an appointment to meet with an expert to get the help you need on a specific topic. Our team can meet with you about YL Connect, YL Connect Camp, Events, Ministry Sites and more. This will give you focused time with someone who can help you learn a system and answer your questions.
5. Need help from outside the U.S.? Contact an international support representative. These divisional inboxes are regularly checked and someone from your geography and time zone can provide assistance.
Just want to talk to someone? Call us – Our support specialists are available to take your calls from 8 a.m. to 5 p.m. MT on a first-come, first-served basis. Give us a call at 877-957-2435.
Our team is dedicated to staying updated on all changes related to Workday, YL Connect, Ministry sites, Webconnex, and other systems. Don’t hesitate to reach out whenever you need help!