The Google Workspace team has identified a solution for the issues impacting some U.S. Field users’ Single Sign-On and access to WebConnex and the Online Training Platform (Moodle).
The rollout remains paused as the team takes additional time to test the solution before moving forward. When the decision is made to continue providing new usernames, it will be done in small batches. The team will stop to review each batch to make sure all accounts are set up and working correctly before moving on to the next batch.
- If you can log in successfully: Continue working as usual. No action is needed right now.
- If you can’t log in: Contact the Connections team for assistance. Please don’t repeatedly attempt to reset your password or change your username.
- Watch for updates: We’ll continue updating the Google Workspace Project Status page with the latest information.






